We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to answer any queries you may have and provide the requested or contracted services. With your permission, we may also advise you of upcoming courses or promotions running.
We may share this information with third party trainers or associates to assist with our courses or professional services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your information is securely stored within the Microsoft Office 365 environment as well as Dropbox. Where data is stored on local computing devices, your data is protected by appropriate security controls including encryption and user authentication.
We keep records of any contact for 2 years in case of any follow up, the last thing anyone wants to do is repeat themselves.
We keep records of provided services for the minimum permitted duration of "current tax year plus 6 years" as required by the HMRC.
We will then dispose your information by secure methods including deletion of files / records. We may also retain the file / record but use anonymisation to remove your data and so protect your privacy.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via email at email@example.com, via phone on 0121 295 1717 or via post at Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us via the dpo contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Privacy notice v2.2 January 2022